Job Description

Job Description and Duties

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

Are you passionate about outreach and education? Is a successful customer journey important to you?
Are you fast-acting and detail-oriented? Are you able to promote and model the department's core values?
If yes, this position may be for you.

The Disability Insurance Branch (DIB) is looking for an action-oriented analyst to join our Central Office
Division Education and Outreach Unit. Under the general direction of the Education and Outreach Unit
manager, the Outreach analyst will:

• Participate and attend State Disability Insurance (SDI) outreach events or presentations.
• Conduct in-person and virtual presentations to stakeholders, including claimants, employers, medical professionals, and community-based organizations.
• Develop, review, maintain, and edit outreach material including publications, website content, presentations, webinars, tutorials, videos, and training.
• Support enterprise projects, legislative changes, or system changes that impact external DIB outreach material and information.
• Develop, review, and copy edit email inquiries from external stakeholders including advocacy groups, state departments, the legislature, media outlets and other organizations.

The DIB administers the SDI program, which includes DI, PFL, Nonindustrial Disability Insurance (NDI) and NDI-Family Care Leave for state employees, and voluntary plans. The program covers more than 18 million workers and provides financial stability to workers and their families when they are unable to work because of their own disability or need to take time off work to bond with a new child, care for a seriously ill family member, or participate in a qualifying military event. We strive to deliver timely benefit payments
and quality service to all our customers.

This position allows for a hybrid telework schedule, which is subject to change under EDD’s telework policy. California Government Code Section 14200 requires employees to reside in California in order to telework. Employees may be required to report to their headquarters office as needed for operational needs, required scheduled in office days associated with the hybrid schedule, and other activities including but not limited to new employee training.

Position is located at 1416 9th Street, Sacramento, CA, 95814.

This position is headquartered at the New Labor Agency Building (NLAB), a newly remodeled high-rise building. Located in the heart of Downtown Sacramento and in close proximity of the State Capitol and the Golden1 Center, this beautiful and modern building provides the following amenities: Break areas, wellness/lactation rooms, coffee points, a fitness center with private showers, a Career Center for EDD Employees, a micro market, building-wide WiFi, an outdoor terrace, bike storage, nearby public transit options, and much more.

Apply today for the opportunity to work in this state-of-the-art building!

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click  here to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the .

Working Conditions

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Special Requirements

Application (STD 678) is required. Resumes and/or cover letters DO NOT take the place of the SOQ and the Employment Application STD 678. Submissions received without an SOQ and/or completed STD 678, will not receive further consideration, and will be excluded from the hiring process. Transcripts or Diplomas are optional and may be required to meet minimum qualifications.

It is strongly encouraged to apply through your CalCareer Account at  .

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.

• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.

• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678.  This page is for examination use only.

• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment

If selected for hire , you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam:

For more information about the State hiring process,  click here . To watch tutorials on how to apply for a State job,  click here .

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Excellent professional verbal and written communication skills.
• Ability to adapt writing to meet the audience's level of knowledge.
• Experience with making oral presentations to a variety of audiences.
• Ability to gain and maintain cooperative working relationships at all levels.
• Experience with gathering and organizing information needed by others.
• Strong attention to detail. Ability to work on multiple projects simultaneously.
• Demonstrated experience working effectively as part of a team.
• Ability to clearly explain technologies, processes, and products to customers.
• Ability to use tact and good judgment while communicating and working with customers, co-workers, management, and other government agency representatives.
• Knowledge of Disability Insurance and/or Paid Family Leave Program is preferred.

Benefits

Benefit information can be found on the CalHR website,  , and the CalPERS website,  .

Statement of Qualifications Requirements

A Statement of Qualifications (SOQ) is Required . The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters  DO NOT take the place of the SOQ. Applications received without an SOQ or an SOQ submitted without following instructions may not receive further consideration and may be excluded from the hiring process.

The SOQ will be a narrative addressing the prompts listed below on how your experience, training, education and skills qualify you for the position. To be considered for this position, interested candidates must submit an SOQ. Number your responses in order of the prompts below. Provide the job title that you performed, the functions, and years or months you have experience. The SOQ should not be longer than two pages in length, double-spaced and size 12 Arial font. Applications that do not follow these instructions or without the inclusion of an SOQ will be regarded as incomplete and will be removed from further consideration in the hiring process. A Resume or Cover letter does not substitute for the SOQ.

SOQ Topics:

1. Describe your ability to gain and maintain supportive working relationships 

2. Explain how you have provided high-quality customer service

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Degree and/or School Transcripts
• Statement of Qualifications - A Statement of Qualifications (SOQ) is Required. Please see “Statement of Qualifications Requirements” section for more information about the SOQ.

Job Tags

Permanent employment, Full time, Work at office, Remote work

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