This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Business Operations Analyst based in the United States. This role owns the end-to-end operational lifecycle of customer purchases, subscriptions, onboarding, and billing communications within a fast-moving GenAI business environment. You will serve as a key operational bridge across sales, customer success, support, finance, contracts, and delivery teams. The position combines customer-facing responsibility with hands-on administration across multiple business systems. You will independently manage a high volume of concurrent requests, ensuring transactions are accurate, timely, and properly documented. The role requires strong judgment, attention to detail, and the ability to work with minimal day-to-day supervision. You will also identify recurring customer friction and help improve processes as systems and workflows evolve. \n Accountabilities: - Manage the full lifecycle of inbound purchase orders and task orders, reviewing customer requests, determining appropriate routing and approval status, and confirming delivery readiness based on established processes. - Track customer engagements from purchase request through delivery using Jira and Monday. com, maintaining accurate records and coordinating internal and customer-facing communications throughout each engagement. - Coordinate token-based deliveries end-to-end, ensuring accurate provisioning, timely fulfillment, and confirmation with customers. - Own approximately 90% of daily Zendesk ticket volume, independently triaging and resolving customer requests while maintaining clear, professional, and timely communication. - Process eligible subscription upgrades, cancellations, and renewals directly through Stripe, while generating internal quotes for token purchases using current pricing, performance periods, and requested token quantities. - Administer customer accounts within the Enterprise Management Portal, including dedicated tenant accounts, managing purchase order intake, token allocations, account updates, and related customer communications.
- Reconcile customer account information across the Enterprise Management Portal, Stripe, and Monday. com to maintain billing accuracy, data consistency, and reliable operational records. - Coordinate across sales, support, finance, contracts, and delivery teams, proactively communicating status updates, blockers, and exceptions while resolving standard transaction types independently. - Identify recurring customer issues and operational friction, recommending process improvements or appropriate escalations and contributing to documentation, playbooks, and evolving operational workflows. Requirements: - 3–5 years of experience in business operations, customer success, revenue operations, or a related operational function, ideally in a technology or SaaS environment. - Hands-on experience with Stripe, Zendesk, Jira, and Monday. com, or comparable platforms used for billing, customer support, workflow management, and operational tracking. - Demonstrated ability to manage a high volume of concurrent requests with strong accuracy, organization, follow-through, and attention to detail. - Strong written communication skills and confidence handling direct, daily interactions with external customers and internal stakeholders. - Ability to operate autonomously in a fast-moving environment, exercise sound independent judgment, and coordinate across multiple functions with minimal supervision. - Familiarity with SaaS subscription models, billing processes, customer account administration, and purchase-order-based procurement. - Ability to identify operational issues, communicate blockers clearly, and contribute constructively to process improvements and documentation. - Eligibility to obtain and maintain a U. S. government security clearance if required.
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