Job Description

Job Title: Business Analyst Junior (Healthcare)

Location: Toronto, Ontario

Work Model: Hybrid

Duration: 11 months

Extension: 1 time

Must Haves

• LinkedIn URL in Resume
• 2+ years of experience as an operational Business Analyst in IT or digital health environments.
• Hands-on experience with client support and client onboarding.
• Strong attention to detail with specific focus on data integrity.
• Solid understanding of data integrity and data quality principles.

Description / Responsibilities / Skills

Background Information

• ONE ID is foundational to a wide range of digital health solutions used by healthcare professionals across Ontario.
• The contingent resource will support EHR modernization and ONE ID Change Management and Adoption initiatives.

Operational Responsibilities

• Support ONE ID operational activities including partner requests, incidents and escalations within Service Level Agreement timelines.

Experience & Skill Set Requirements

Desired Skills

• Ability to work in a high volume, fast-paced environment
• Strong communication, problem-solving, and analytical skills
• Experience with business intelligence tools, dashboards, or reporting systems
• Knowledge of ITSM practices
• Proven ability to work within IAM (Identity and Access Management) framework
• Experience in the digital health ecosystem

Required Skills

• Strong customer service orientation and interpersonal communication skills, including experience communicating with clients and partners in an operational environment.
• Strong organizational skills with the ability to multitask and meet SLA timelines.
• Demonstrated experience interpreting, analyzing, and executing business processes.

Operational Responsibilities

• Support ONE ID operational activities including client support, partner requests, incidents and escalations within Service Level Agreement timelines.
• Execute IAM (Identity and Access Management) processes including end-user authentication and authorization.
• Support communication and engagement plans for ONE ID onboarding and adoption.
• Provide input to process improvements and process documentation aligned with evolving business needs.
• Support testing of new features and client health validation activities in lower environments.

Deliverables

• Effective operational support for ONE ID services, ensuring client requests, incidents, escalations are managed within established service levels.
• Successful coordination and support client onboarding and adoption activities, including client engagement, communication and enablement.
• Accurate execution of Identity and Access Management (IAM) operational processes, including registration, enrolment, authorization, security configuration support.
• Contributions toward process improvements and process documentation that enhance operational efficiency.

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